THINGS TO KNOW
ARRIVE 10 MINUTES EARLY
That way you can enjoy the full experience without rushing. We’ll need you to sign waivers and explain the rules. We cannot guarantee the full experience if you arrive late.
THIS IS A PRIVATE ACTIVITY
You and your team will be the only ones in the room. You have 60 minutes to escape!
PHONES AND OTHER VALUABLES
Store your phones and valuables in a private locker inside your room. No pictures/videos are allowed in the escape room.
WHAT HAPPENS IN THE ROOM, STAYS IN THE ROOM
We humbly beg you not to share the secrets of your escape! Preserve the thrill and challenge for future participants.
FREQUENTLY ASKED QUESTIONS
What is an Escape Room?
An escape room is an immersive, live-action adventure game where you and your team are “locked” in a themed room and must work together to uncover hidden clues, solve challenging puzzles, and unravel the mystery before time runs out. Each room is designed with a unique storyline, transporting you into a different world where your problem-solving skills, teamwork, and quick thinking are your keys to success. The mission is simple: assemble your team, solve the puzzles, escape within 60 minutes.
What is the pricing?
Prices are charged per participants based on the group size. A group of 2 participants is $49 each, 3 to 4 participants is $47 each, and 5 to 6 participants is $45 each. Children who participate in the game are considered participants and charged at the same rate. Toddlers and young children (not participating) can accompany their parents in the room at no charge.
Can I get a hint if we are struggling to solve a puzzle?
Definitely. Let our game master know when you need one! There's no time penalty for having hints.
Can I add an extra person to the booking after it is made?
Certainly. We can have up to six participants in a room. Just let us know and we'll collect payment from the extra participants on the day of your session.
Will I be locked in the room?
No, you will not be physically locked inside the room. However, the door will be closed so that you can experience the full effects of the room. You can exit the room at any time.
Is there a minimum age for participants?
Not really, however some puzzles require solving math and riddles. We recommend participants be ages 10 years old and above.
Can I make a booking over the phone?
Yes, give us a call to organise your booking. We will collect payment over the phone.
Can I cancel or reschedule my booking?
All bookings are final and we do not provide any refunds. If you cannot make your scheduled booking, you have until 48 hours before your allotted booking session to change it via the link from your confirmation email. If you contact us within 48 hours of your booking, we will not be able to reschedule you. If the group is a no-show, the session is considered completed and cannot be rescheduled.
I have more questions, who can I contact?
Call us on 0491 680 992 or send an email to info@escaperoomtownsville.com.au to ask questions or leave feedbacks.