FREQUENTLY ASKED QUESTIONS
Got Questions? We’ve Got Answers!
Whether you’re a first-time player or a seasoned escape artist, we’re here to help. Find answers to common questions about bookings, gameplay, age requirements, and more. If you don’t see what you’re looking for, feel free to contact us—we’re happy to help!
General
An escape room is an immersive, live-action adventure game where you and your team are “locked” in a themed room and must work together to uncover hidden clues, solve challenging puzzles, and unravel the mystery before time runs out. Each room is designed with a unique storyline, transporting you into a different world where your problem-solving skills, teamwork, and quick thinking are your keys to success.
The pricing is $50 per participant. Toddlers and kids who are not participating are allowed to be in the room with their parents. We do require a minimum of two participants and a maximum of six participants per room.
Yes, we do sell physical gift cards in our shop. We also sell digital gift vouchers which you can purchase on our gift voucher page here.
Our gift cards and gift vouchers do not have an expiry date.
You will have up to 60 minutes to escape. Do arrive 10 minutes earlier for registration and a short briefing.
Not really, however some puzzles require solving math and riddles. We recommend participants be ages 10 years old and above.
No, you will not be physically locked inside the room. However, the door will be closed so that you can experience the full effects of the room. You can exit the room at any time.
Bookings
The easiest way to view availabilities and make a booking is through our booking page here.
All bookings are final. There is no refund for cancellations or 'no-show'.
You can reschedule your booking up to 48 hours before your booking session. To do so, use the booking link in your booking confirmation email. No changes can be made within 48 hours of your booking.
Social Events
Most certainly! Reach out to us to see how we can best accomodate for your special occasion here.
However, we do have a large reception area with tables and chairs. We have plans for a function room space for hire in the future!
You can bring your cake but we do not have a fridge for storage.
Each room can have up to six participants. We have four escape rooms, therefore we can host a maximum of 24 participants at one time. If your group size is larger than this or you would like to book multiple rooms at the same time, please contact us here.
We have a small selection of snacks and drinks for purchase in the shop.
Corporate
Yes, escape rooms are excellent team-building activities as they test teamwork, creative problem-solving and communication. We can open outside of regular hours to accommodate for your function.
Depending on the size of your function, we can block off the entire building just for your private function if needed.
We can host team-building experiences of up to 24 participants at a time with six participants in each of our four rooms running simultaneously. We can also organise back-to-back sessions to host larger groups than this.
You are welcomed to use our reception space for presentations/speech/awards. Please check with our staff if you need the space for other use.